What is the correct order of steps in the HP Troubleshooting Methodology?

The correct sequence in the HP Troubleshooting Methodology begins with collecting data on the customer's problem. This step ensures that the technician has a clear understanding of the issue by gathering relevant information, which is critical for accurate diagnosis.

Following data collection, evaluating that data becomes essential. This analysis enables the technician to identify possible causes of the problem based on the information gathered. Once potential causes are established, developing an action plan is the next logical step. This action plan outlines the method to resolve the issue identified from the evaluation.

Implementation of the action plan comes next, where the technician applies the solutions previously outlined. After implementation, it is important to verify that the problem has been resolved. This confirmation ensures that the solution was effective and that the customer’s issue is truly addressed.

Finally, implementing preventive measures helps to avoid future occurrences of the same issue by addressing the root cause. This step is crucial in establishing a long-term solution rather than just a temporary fix.

In summary, this methodology emphasizes a structured approach to troubleshooting, ensuring each step builds on the previous one, leading to effective problem resolution and customer satisfaction. The other options presented do not follow this logical and organized process, highlighting why they do not accurately represent the HP Troubleshooting Methodology.