What is the first step in servicing an HP desktop or notebook?

The first step in servicing an HP desktop or notebook involves powering off the device and disconnecting it from the power source. This is crucial for ensuring safety during any servicing process. Working on a powered-on device poses risks, including electrical shock and the potential for short circuits when internal components are accessed.

By disconnecting the device from the power source, technicians create a safer working environment. This step also minimizes the risk of damaging sensitive internal components that could be adversely affected by power fluctuations or accidental power-on during repairs.

Once the device is safely powered off and disconnected, technicians can proceed with further steps such as running diagnostics, opening the case, or performing repairs. This foundational practice is essential in any electronic servicing scenario, as it prioritizes the safety of both the technician and the equipment being serviced.