When troubleshooting WWAN issues, what should be verified first?

When addressing WWAN (Wireless Wide Area Network) issues, it's important to first verify that the wireless device is enabled in the HP Connection Manager. This step is crucial because even if the hardware is installed correctly and the device is functioning properly, it will not operate if it is disabled at the software level. The HP Connection Manager serves as the interface through which users can manage their wireless connections, enabling or disabling devices as needed.

Properly enabling the device in the Connection Manager ensures that the system recognizes the WWAN component and allows it to connect to available networks. This action often resolves common connectivity issues, making it a foundational troubleshooting step.

After confirming that the device is enabled, additional checks can be performed, such as ensuring the hardware is connected properly, confirming that the device has power, and checking for firmware updates. However, these steps assume that the device is already enabled to function within the operating system. Hence, starting with the connection manager provides a focused approach to diagnosing and resolving connectivity problems efficiently.